Do you have questions? We have answers!
Shipping and returns:
The delivery time is usually 2 to 7 days. It may take longer in the event of customs delays. If you have not received a message after 10 days, please contact us at support@goldenpump.de
We send all parcels safely and reliably with our logistics partner DHL.
Yes, you can return your package within 14 days. Just send us an email to support@goldenpump.de and we'll guide you through the process.
It is our goal that you are completely satisfied with your purchase. If an item arrives damaged, please send us a photo of the damage to support@goldenpump.de. We will take care of a replacement immediately.
Please be patient as delays are possible, especially due to customs. If the status has not changed after 3 days, please contact us at support@goldenpump.de
Questions about the articles
Our items are made from high-quality materials that guarantee both comfort and durability. You will find detailed information about the materials on the product page of each item.
We attach great importance to ensuring that our clothing fits perfectly. You will find a size chart on every product page to help you determine your ideal size. If you are between two sizes or are unsure, we recommend choosing one size larger. This will ensure that the items fit comfortably and perfectly.
We make every effort to display the colors of our products as accurately as possible in the images. However, there may be slight deviations as the color representation varies from screen to screen.